UK number portability timescales

Whilst the following timescales are based on industry agreed service level agreements, these agreements are not backed by any regulation - therefore port orders can often exceed these timescales due to third party delays that are outside of Ziron's control.

All timescales are in working days and start from the point an order is acknowledged by Ziron as submitted, excluding any pre-notified shutdown of Ziron and industry partner's porting desks (e.g. over Christmas and New Year).

 

UK geographic number portability (GNP)

Regular ports

Installation Type Response Time (days) Lead Time (days)
Single Line 1 4
Multi Line (30 lines / channels or less) but no DDIs 2 7
Multi Line (31-150 lines / channels) and/or DDI ranges are included 2 10
Multi Line (151 lines / channels or greater) 2 17
Complex DDI 2 22

 

Subsequent ports

Installation Type Response Time (days) Lead Time (days)
Single Line 1 7
Multi Line (30 lines / channels or less) but no DDIs 2 10
Multi Line (31-150 lines / channels) and/or DDI ranges are included 2 13
Multi Line (151 lines / channels or greater) 2 20
Complex DDI 2 25

 

 

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